💳 Refund & Billing
Refund Policy
Please review our refund terms carefully before purchasing subscriptions, indicators, or digital products on our platform.
📄 Billing Policy
Refund Policy
This policy explains how refunds are handled for subscriptions, premium content, indicators, and exceptional cases.
1. Subscription Refunds
- All subscription plans such as Daily Nifty, Bank Nifty, Stock Analysis, and Custom Charts are non-refundable once the subscription period starts.
- Refunds will not be issued for missed days, partial usage, or early cancellation of a monthly plan.
- Subscriptions can be canceled anytime, but access remains active until the end of the current billing cycle.
2. Indicator Purchases
- Purchases of proprietary indicators are non-refundable because they are digital products delivered immediately upon purchase.
- Refunds will only be considered if the product is defective or does not deliver the described functionality.
3. Exceptional Cases
- Refund requests due to technical issues or payment errors will be reviewed on a case-by-case basis.
- Users must contact support@chartmasterpro.com within 7 days of the issue and provide proof of purchase.
4. Refund Process
- All approved refunds will be processed to the original payment method within 7–10 business days.
- We are not responsible for delays caused by banks or payment gateways.
5. Contact for Refunds
- To request a refund, please email support@chartmasterpro.com.
- Include your order ID, purchase date, and the reason for your request.
6. Policy Updates
- We reserve the right to update this Refund Policy at any time.
- Users are encouraged to review this page periodically for any changes.
Important: Please review subscription details and product information carefully before purchasing. Most digital products and subscription services are non-refundable once activated.
Note: Refund approval in exceptional cases is subject to internal review and verification of the issue reported by the user.